Zerrar Clothing

Returns and Cancellations

• Return eligibility depends on the specific items in your Zerrar Clothing order.

• Where returns are accepted, garments must be sent back in the exact condition they were received: unworn, unwashed, unused, with all original tags attached, and in their original packaging (or as otherwise specified in our return instructions). We reserve the right to reduce your refund amount if a returned item shows signs of wear, damage, or handling beyond what is necessary to inspect the fit.

• You may request a return within 7 days of your order delivery date.

• Customers are responsible for arranging and covering return shipping costs, unless the item arrived damaged or incorrect.

• You may request an order cancellation or remove items from your order at any time before your parcel has been dispatched.

How to Start a Return or Cancellation

• Approval of return or cancellation requests is subject to the terms outlined above and your statutory rights under applicable law.

• Contact us first before sending any item back.

• Once your return request is approved, our team will provide you with detailed instructions on how and where to ship your package.

• Important: Items returned without prior authorization will not be accepted.

• To cancel an order prior to dispatch, reach out to our support team immediately with your order number.

Damages and Order Issues

• Please inspect your package as soon as it arrives and contact us immediately if any garment is defective, damaged, or if you received the wrong item or size so we can make it right.

Exceptions and Non-Returnable Items

• Certain items—such as limited-edition drops, final-sale pieces, or items marked non-returnable on the product page at the time of purchase—may not be eligible for return.

• If you are unsure whether a specific piece qualifies, please contact us before placing your order or initiating a return.

Exchanges

• Need a different size or style? Contact our team to confirm stock availability and exchange options before sending your item back.

Refunds

• Once we receive and inspect your returned garment, we will notify you regarding the approval or rejection of your refund.

• If approved, your refund will be issued automatically to your original payment method (or via bank transfer/store credit where applicable for Cash on Delivery orders). Please note that your bank or payment provider may require additional processing time to post the funds to your account.

• If you have not received your approved refund within a reasonable timeframe, please reach out to us.

• Nothing in this policy limits any rights you hold under applicable consumer protection laws, including remedies for goods that are defective, not as described, or undelivered within an agreed timeframe.

Contact Us

To request a cancellation, initiate a return, ask about a size exchange, or report a damaged item, contact our support team at info@zerrarclothing.com (replace with your active store email) or visit our Contact Us page.