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Thank you for shopping with Zerrar Clothing. This policy outlines how we process and deliver your orders, applicable shipping rates, and what to expect once your purchase is complete.

Order Processing

  • Unless otherwise noted on our store (such as for pre-order or custom drops), orders are processed and dispatched as quickly as possible.

  • As soon as your order leaves our warehouse, you will receive a shipping confirmation email (and/or SMS update) containing your tracking details, where supported by the courier.

Shipping Methods & Delivery Times

  • Available delivery options and estimated transit windows are displayed at checkout.

  • Delivery timeframes are estimates rather than guarantees and begin once your package is handed over to the courier. Transit times may occasionally be affected by courier volume, weather conditions, public holidays, or other circumstances beyond our control.

Shipping Costs

  • Shipping fees are calculated automatically at checkout based on your delivery destination, parcel weight, and chosen shipping option.

  • Free standard shipping may be offered on qualifying orders or promotional campaigns, as indicated at checkout.

Order Tracking

  • Once your parcel is dispatched, we will send you a confirmation email with your tracking number and a direct tracking link.

  • Please allow up to 24 hours for courier tracking updates to reflect movement after your label is generated.

Shipping Destinations

  • We currently ship nationwide across Pakistan (and to select international destinations where available at checkout).

  • For any international shipments, orders may be subject to local customs duties, import taxes, or customs clearance delays. Any duties or taxes collected upfront at checkout will be clearly itemized before you finalize your payment.

Address Accuracy

  • Please double-check your complete shipping address, city, and contact phone number before placing your order.

  • If you spot an error, contact us immediately. we can update your delivery details only if the parcel has not yet been dispatched.

Lost, Damaged, or Delayed Packages

  • If your package is significantly delayed, arrives damaged, or goes missing in transit, reach out to our support team with your order number and we will coordinate directly with the courier to resolve the issue.

Order Changes & Cancellations

  • Need to modify your size, update your address, or cancel an order? Contact us as soon as possible after placing it.

  • We will do our best to accommodate changes before dispatch, but once an order is in transit, it can no longer be modified or canceled. Approved refunds for canceled orders are processed promptly back to your original payment method.

Questions?

Have a question about your delivery? Reach out to our team at info@zerrarclothing.com or visit our Contact Us page.